Cancellation & Refund Policy
In case of dissatisfaction from our services and internet plans, clients have the liberty to cancel their connection and request a refund from us. Our Policy for the cancellation and refund will be as follows:
- When a customer wishes to cancel for any reason, we will treat the request promptly, and with a view to making the cancellation or migration process as smooth as possible.
- In all cases, when an account cancellation request is raised, we will investigate the reasons and identify if any additional support can be offered, in order to resolve the cause of the cancellation request.
- Before we process a cancellation request, we will check for plan expiry dates and other account features which will be lost following the cancellation. We will make customers aware of the implications of cancelling their account and provide advice on moving these services if requested.
- All customers, when cancelling, will be asked to complete a voluntary feedback survey, the results of which will be analysed regularly to highlight areas in which we need to improve.
- When an account is closed, access to all account features provided by Goairnet will be removed, this includes email, access to server login and Privilege services (if any) by Goairnet.com.
- Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
- In case any client is not completely satisfied with our services we can provide a refund within 30 days from the date of installation of the Broadband Connection. The final refunds will be made after deducting the Service Tax and the Data used by customers for that many days.
- For the purposes of a subscription of annual contract, we regard a request to downgrade from an annual account to any monthly account in the same way as a request to close the account completely.
- It is not currently possible to ‘access’ a broadband account and re-activate it later without paying a new connection installation charge. This is due to the fact that we are billed by our suppliers for a broadband line, even if it is not in use.
Final Payments
- When requesting a cancellation, at the time this is scheduled, all unclear payment will be required to cover the notice period. Customers will have access to their account up until this final day and will not be charged again during the notice period.
. The closure of any account is subject to minimum contract periods and the payment of any outstanding and/or deferred amounts. Customers can normally see if they are required to settle any deferred costs by checking the Account Summary page.
One-off final payments must be made by Credit or Debit card.
A posted cheque can be accepted in exceptional circumstances. When sending a cheque, the username must be written clearly on the reverse, and this should be sent by recorded delivery to GOAIRNET WIRELESS BROADBAND PVT. LTD.
If Plan Payments made by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same account.